Activity history

Watch this video for a quick overview of the activity history feature in QuestionPro’s closed loop feedback ticketing system.

The activity history is a redesigned visual feature within the closed loop feedback (CLF) system that presents a clear, structured record of all activities related to a ticket. It organizes events with improved readability to enhance support agents' ability to track ticket progress efficiently.

• Introduces a vertical timeline with a clean line connecting events, visually linking them in chronological order.
• Groups events by date with bold date headers (e.g., “Monday 7 Jul 2025”), providing clear temporal structure.
• Aligns events to the right of the timeline using a compact, readable layout with effective styling for hierarchy.
• Displays dots for each event on the timeline to indicate discrete activity points.
• Enhances visual hierarchy to distinguish different types of activities clearly.

• Speeds up scanning by enabling users to easily follow the flow of ticket activities in chronological order.
• Improves user experience by providing a cleaner, more organized, and less cluttered interface.
• Reduces cognitive load and user fatigue by clearly grouping related activities and using visual hierarchy.
• Aligns with modern design standards seen in productivity and ticketing tools, adding professional appearance.
• Increases productivity for support agents by making it faster to find, interpret, and act on activity history.