- Custom Variable Widget
- Priority Matrix
- Heatmap Widget
- Grid Widget
- Weighted mean widget
- Comment List widget
- Widget Filters
- Ranking List Widget
- Distribution Chart
- NPS Widget
- Trend Widget
- Word Cloud Widget
- Cross tab widget
- KPI Comparison Widget
- Bubble chart
- Custom Metric Trend Chart
- Trend Comparison Widget
Intuitive ticket status board
Intuitive ticket status board overview
Watch this video for a quick overview of the intuitive ticket status board drag and drop feature in QuestionPro’s closed loop feedback ticketing system.
What is the intuitive ticket status board?
The intuitive ticket status board is a feature within the closed loop feedback (CLF) system that allows support agents to update ticket statuses easily by dragging and dropping tickets between status columns such as new, open, escalated, and resolved. This visual and interactive interface streamlines ticket status management and improves workflow efficiency.
Coming soon, ETA August 2025
What does the feature do?
- Enables users to move tickets between different status columns via drag-and-drop action.
- Automatically preserves the order of tickets within each column using position values for accurate placement.
- Prompts additional input when escalating tickets, such as segment selection and assignment to a user.
- Improves workflow by reducing clicks and the need to navigate into ticket details for status changes.
Benefits of the intuitive ticket status board
- Enhances efficiency by allowing rapid ticket status changes with drag-and-drop.
- Provides a user-friendly, visual way of managing ticket workflows.
- Reduces unnecessary navigation by eliminating the need to open the ticket details page for status updates.
- Supports escalation workflows with required selection and assignment steps.
- Maintains clear, ordered organization of tickets within each status column.
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